Shipping & Returns
Generally, we ship via USPS. As we hand make most of our products, we do not
have a big inventory, please order early for any item - especially for the
Christmas holidays or upcoming birthdays. As you can imagine, the cost of
shipping has been rising, and we will try to keep the costs as low as we can.
ground shipments are in the 2-5 day range depending on the distance from North
Georgia. Indianapolis may be a 2-3 day delivery, while Seattle may be 4-5 day
delivery. All times may go a few days longer during peak holiday shipping season
just prior to Christmas.
Keep in mind, once you order a larger
item, our shipping costs are based on that item and the smaller, add-on items
cost little or nothing to add. generally, we charge $1 to $2 for packaging our
fairy houses (less for fairy doors) and whatever the rate is from us to you via
USPS. Our Huge fairy houses will be specially cartoned and shipped via common
carrier - call for a quote
Check all packages when received, if
there is damage, errors, or our products don't meet your satisfaction - simply
call us for a return number as soon as possible and BEFORE returning - use the
original packaging if possible. If you are unsatisfied with the product, we will
return your money, less return shipping. We do not charge a
Special orders or custom projects are
non-refundable unless damaged in shipping.
NO TWO PRODUCTS ARE ALIKE - the merchandise we sell is largely hand-made and
will not exactly duplicate the colors and/or all features of the products as
pictured on our website.